Staff Assistance
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Staff Assistance
Staff are here to maintain fairness, resolve disputes, and support the long-term health of Liora.
We are not here to control player politics or interfere in normal conflict.
If you need help, use the proper channels below.
Contacting Staff
Primary Support Method: Discord
Join the official Liora Discord:
Use the ticket system for:
- Reporting rule violations
- Reporting exploits or bugs
- Appealing punishments
- Claim or grief investigations
- Account issues
- Providing evidence for disputes
Discord tickets create a documented record and allow staff to respond efficiently.
In-Game Assistance
You may also:
- Ask questions in global chat
- Direct message an online staff member
- Use any in-game reporting command if available
Keep in mind:
- Staff may not always be online
- Immediate responses are not guaranteed
- Complex issues require investigation
Patience helps everyone.
What Staff Will Handle
Staff will intervene in cases involving:
- Rule violations
- Exploits or duplication
- Grief near protected claims
- Harassment
- Real life threats or privacy violations
- Server stability issues
We aim to act based on evidence and context.
What Staff Will Not Handle
Staff will not:
- Settle normal PvP losses
- Reverse legitimate combat outcomes
- Interfere in fair economic competition
- Micro-manage town politics
- Restore items lost through intended mechanics
Conflict is part of Liora. Staff enforce rules, not outcomes.
Reporting Guidelines
When opening a ticket, include:
- Player usernames involved
- Coordinates (if relevant)
- Screenshots or video evidence
- A clear explanation of what occurred
- Date and time (with timezone if possible)
Clear reports help us resolve issues faster.
Play hard. Play fair. Let staff handle what crosses the line.